Restaurant Shift Leader
On-siteLumberton, Texas, United States
Job Summary
Lead shift associates by assigning tasks, providing feedback, and training staff to execute product quality and customer service standards. Manage and organize the line, delegate duties, and work the line as needed to maintain back-of-the-house procedural standards. Resolve customer complaints, execute security and opening/closing procedures, and control food costs, labor, and waste while counting drawers and following daily cash handling protocols. Must work a minimum of 40 hours per week, including two opens and closes, with the ability to stand for 8-9 hours daily. Requires Food Safety Certification and strong leadership skills to oversee a fast-paced, high-volume restaurant environment.
Required Qualifications
- Must represent The Potbelly Way.
- Minimum of 1 year supervisory experience in a restaurant or retail environment.
- Minimum educational requirement: High School degree.
- Must be able to work a minimum of 2 opens and/or closes per week.
- Must be trained and pass a Food Safety Certification course.
- Illinois certification is required through the Illinois Department of Public Health.
- In all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric).
- Ability to comprehend and communicate in English via verbal and written communication.
- Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
- Must be able to exert well-paced and frequent mobility for periods of up to five hours.
- Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
- Must be able to tolerate higher levels of noise from music, customer and employee traffic.
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
- Must have the ability/stamina to work a minimum of 40 hours a week.
- Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
- Must be able to work a minimum of 2 opens and/or closes per week.
Desired Qualifications
- Exceptional customer service skills.
- Strong communication skills, both written and verbal.
- Strong organizational skills and the ability to multi-task.
- Strong interpersonal skills.
- Ability to train and coach others.
- Must be able to demonstrate strong leadership skills at all times.
- Must be a strong team-player.
- Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.
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