Restaurant Shift Leader
$39,520–$41,600 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead a shift by managing and developing associates to execute product quality, control costs, and build sales. Assign tasks including cleaning, line duties, and opening/closing procedures; provide feedback and training while resolving customer complaints. Execute food safety requirements, security protocols, and marketing plans within the four walls. Manage the line, delegate duties, and work the line as needed to uphold standards. Count drawers, follow daily cash handling procedures, and oversee a fast-paced, high-volume environment. Requires NYC Food Safety Certification, minimum 1 year supervisory experience, and ability to work 40 hours per week.
Required Qualifications
- NYC Food Safety Certification
- Must represent Potbelly Advantage and Our Values
- Minimum of 1 year supervisory experience in a restaurant or retail environment
- Minimum educational requirement: High School degree
- Must be able to work a minimum of 2 opens and/or closes per week
- Must be able to comprehend and communicate in English via verbal and written communication
- Ability to train and coach others
- Must be able to demonstrate strong leadership skills at all times
- Must be a strong team-player
- Must have the ability/stamina to work a minimum of 40 hours a week
- Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day
- Must be able to exert well-paced and frequent mobility for periods of up to five hours
- Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
- Must be able to tolerate higher levels of noise from music, customer and employee traffic
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Desired Qualifications
- Exceptional customer service skills
- Strong communication skills, both written and verbal
- Strong organizational skills and the ability to multi-task
- Strong interpersonal skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.