Restaurant Server
$21,424,000–$27,518,400 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Provide the highest quality service to guests in an attentive, courteous, and efficient manner by receiving and delivering food and beverage orders while collecting payment. Service guests with all food and beverage requirements, pre-bus tables removing soiled dishes after each course, and ensure tables and side stands remain stocked, tidy, and clean. Keep all beverages at least three-quarters full and breakdown trays of soiled dishes and linen in the dishroom according to established standards. Perform cashiering functions by closing checks and preparing end-of-shift paperwork, answer the telephone according to standards, and consistently upsell food, beverage, and promotional items to guests. Be familiar with the organization of the restaurant, lounges, and room service, know the function of each job position, and operate the P.O.S. system effectively.
Required Qualifications
- High School diploma or equivalent
- experience in a hotel or a related field
- Flexible and long hours
- Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Must be able to maneuver throughout the dining area while carrying full trays of food & beverages
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
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