Restaurant Manager
On-siteHernando, Mississippi, United States
Job Summary
Manage daily restaurant operations by evaluating labor needs against projected sales, monitoring waste levels, and ensuring product quality through customer walk-throughs. Train crew in new products, customer courtesy, and the Crew Orientation process while directing corrective action to improve service times and maintain cleanliness. Monitor inventory levels, control cash and equipment security, and enforce preventative maintenance programs. Execute shift plans set by the General Manager to achieve Q.S.C. levels of 80% or better and resolve operational issues promptly. Work a 40-hour week of varied shifts with extended standing, lifting up to 50 pounds, and use of a headset in a fast-paced environment. Maintain ServSafe certification and adhere to state and federal employment laws.
Required Qualifications
- Must be at least 18 years of age
- General knowledge of state and federal employment laws
- Ability to quickly become knowledgeable about and able to train others in Wendy's systems (i.e., WeLearn, etc.) and on employee development programs
- Must have and maintain ServSafe certification
- Ability to work, concentrate, and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling, and stooping is involved
- Ability to multi-task while maintaining composure and giving sound advice and direction
- Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Flexibility to work a 40-hour work week of a variety of shifts
- Must be available to report to work promptly and regularly, and to work all day parts and days of the week
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