Restaurant Manager
$50,000–$53,000 year
On-siteCharlotte, North Carolina, United States
Job Summary
Lead day-to-day Front of House operations at OMB's Ballantyne location by driving sales, upholding steps of service, and managing guest experience and satisfaction on every shift. Direct all FOH training, performance evaluations, and hiring while building weekly schedules and assigning tasks before, during, and after service. Own the bar and beverage program, including liquor cost control, responsible alcohol service, and staff beer education. Enforce health department regulations, manage inventory, administer the point-of-sale system, and oversee opening and closing procedures. Resolve guest complaints in real time and monitor online reviews to protect the brand. Work nights, weekends, and holidays as the business requires.
Required Qualifications
- 3+ years of restaurant or hospitality management experience
- Proven track record of driving sales, service standards, and guest satisfaction
- Working knowledge of North Carolina liquor laws and Responsible Alcohol Service requirements
- ServSafe Food Protection Manager certification, or the ability to obtain it upon hire
- Experience managing point-of-sale systems, scheduling, cash handling, and inventory
- Availability to work nights, weekends, and holidays as the business requires
- Strong leadership, communication, and problem-solving skills
- Ability to stay composed on a busy floor
- Champion of OMB's 6 core values
- Ability to lift up to 50 pounds
- Flexibility to work weekends and holidays
- All candidates must pass a pre-employment / post-offer background check
- OMB participates in E-Verify for employment verification
Desired Qualifications
- Experience in a brewery, biergarten, or craft-beer-focused restaurant
- Knowledge of and genuine enthusiasm for craft beer
- Bilingual (English/Spanish)
- Experience opening a new location or scaling a growing team
- ServSafe Alcohol or an equivalent responsible-service certification
- 5+ years of experience in the service industry and management experience
- Computer skills to include Microsoft word, excel, Toast, etc.
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