Restaurant Manager
On-siteCleveland, Ohio, United States
Job Summary
Manage daily restaurant operations across the Bar, Lounge, and Dining Room by conducting pre-shift meetings, walking the floor to inspect inventory via Dynamics AX, and enforcing all Standard Operating Procedures. Lead service staff through hands-on beverage training, menu tasting sessions, and up-selling programs to maximize beverage average checks and employee morale. Collaborate directly with the culinary team to train tableside techniques, resolve food or service defects, and maintain budgeted pour costs through strict inventory and cash handling controls. Build strong guest relationships through table touches and social media engagement while ensuring compliance with company programs and local vendor requirements.
Required Qualifications
- friendly disposition
- attention to detail
- unwavering dedication to superior guest service
- strong leadership abilities
- in depth knowledge of wines and spirits
- working knowledge of food identification
- reliable
- conscientious
- ability to interact with guest, co-workers and supervisory staff
- Excellent interpersonal skills
- customer service skills
- leadership skills
- communication skills
- team building skills
- problem solving skills
- accurate
- detail oriented
- ability to initiate and engage in conversation in a professional and friendly manner
- ability to act quickly and exercise good judgment under pressure/conflict situations
- understanding of how the job responsibilities relate to the areas of the casino and hotel
- effective communication in English, both verbal and written form in a professional manner
- team player attitude
- physically mobile
- ability to lift and carry upwards of 50 pounds
- Knowledge of basic food preparation and presentation
- ability to obtain and maintain an Ohio Lottery Commission Non-Gaming License
- Two year Food and Beverage degree or comparable industry experience
- Minimum of two years' experience as a restaurant server in a fine dining environment
- Minimum of two years' experience in a supervisory capacity in a fine dining environment
- Knowledge of basic administrative functions including scheduling, inventory, and computer functions, inter-departmental communication
Desired Qualifications
- Preferred experience as a Restaurant Manager in the Cincinnati market
- Preferred certificate of completion of a wine and spirit training program
- Experience in a casino steakhouse
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