Restaurant Manager

Oversee and direct all aspects of the outlet to achieve marketing, sales, profitability, and quality service goals while ensuring customer satisfaction. Establish customer service objectives, monitor service cycles, and counsel employees on alternative response methods. Develop staff through training, counseling sessions, and motivational techniques to maximize productivity and prepare for promotions. Monitor merchandising displays, optimize marketing opportunities, and drive revenue through effective up-selling strategies. Handle guest complaints promptly, analyze feedback from questionnaires and logbooks, and maintain a clean, welcoming environment. Lead the team with visible, hands-on leadership, ensuring standards are met and performance issues are addressed.