Miccosukee Casino & Resort logo
Miccosukee Casino & ResortPosted 2 weeks ago
EXPIRED

Restaurant Host/ess (Part-Time)

On-siteMiami, Florida, United States

Part TimeLarge

Job Summary

Greet and escort guests to tables, assist with seating reservations, and manage the booking sheet to allocate tables efficiently and maximize occupancy. Prepare the restaurant for service, maintain cleanliness throughout the dining area, and monitor guest needs during all phases of operation. Handle credit card transactions, log complaints to management, and communicate special attention details for VIPs and dietary requirements. Ensure accurate registration of arriving guests and update client profiles while adhering to departmental policies and grooming standards. Work in a smoking environment seven days a week, 24 hours a day, requiring the ability to stand, walk, and lift items regularly.

Required Qualifications

  • High school diploma
  • Related experience
  • knowledge of basic work area operations and procedures
  • English
  • Minimum 1 year of related experience as Host/Hostess
  • combination of experience and education
  • Ability to provide top-notch customer service in a fast paced environment
  • A positive attitude
  • ability to work well under pressure with all restaurant staff
  • Ability to work in a standing position for a long period of time
  • Able to safety lift and easily maneuver trays of food when necessary
  • Willing to follow instructions
  • ask questions for clarification if needed
  • Able to handle money accurately
  • operate point of sale system
  • Maintain physical stamina
  • proper mental attitude
  • dealing effectively with guests, management, team members, and outside contacts
  • working under pressure
  • meeting deadlines
  • Must be able to frequently move freely about the property
  • maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc.
  • withstand various activities such as frequent walking
  • withstand prolonged standing
  • stretching, bending and kneeling without restriction
  • Must be able to work different shifts
  • holidays and weekends
  • work indoors
  • be exposed to various environmental contaminants including smoke
  • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
  • Must be able to work with others
  • communicate well
  • receive direction
  • provide feedback when needed to achieve department goals and objectives
  • Must maintain a positive attitude toward work
  • interface with guests in a congenial and polite manner
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
  • Must be able to touch and handle supplies in a safe and non-hazardous manner
  • maintaining proper hygiene, cleanliness, and disposal methods
  • Must maintain a positive attitude toward work
  • Consistent and regular attendance
  • willing and available to fulfill demands
  • walk, stand and sit
  • occasionally be required to climb and use balance
  • use hands and arms carry and lift items
  • close vision
  • distance vision

Desired Qualifications

  • High school diploma preferred
  • bilingual
  • Ability to provide top-notch customer service in a fast paced environment
  • A positive attitude and ability to work well under pressure with all restaurant staff
  • Able to work in a standing position for a long period of time
  • Able to safety lift and easily maneuver trays of food when necessary
  • Willing to follow instructions and ask questions for clarification if needed
  • Able to handle money accurately and operate point of sale system
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
  • Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction
  • Must be able to work different shifts, which may include holidays and weekends
  • Be able to work indoors and be exposed to various environmental contaminants including smoke
  • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
  • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
  • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

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