Restaurant General Manager

Job Summary

Required Qualifications

• •Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility
• •High School degree
• •Bachelor's degree
• •Must have Open availability
• •Ability to comprehend and communicate in English via verbal and written communication
• •Must spend 80-90% of time on the shop floor in the Front of the House
• •Must have the ability to set budgets and maintain food and beverage cost
• •Ability to follow expectations and guidelines set by Potbelly
• •Must have the ability/stamina to work a minimum of 45 hours per week
• •Ability to stand/walk for 9-10 hours per day
• •Must be able to exert well-paced and frequent mobility for periods of up to five hours
• •Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• •Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
• •Must be able to tolerate higher levels of noise from music, customer and employee traffic
• •Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• •Must have financial literacy; Ability to understand and learn from financial reports
• •Ability to increase flow-through
• •Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
• •Must have the ability to multi-task and follow Potbelly standard operating policies and procedures
• •Ability to select and hire great employees who represent Potbelly Values
• •Ability to Train and develop all employees to the next level
• •Ability to Assess staff abilities. Create and implement effective development plans
• •Ability to Create and enforce a plan to reduce turnover
• •Ability to Delegate tasks to team and provide follow-up. Hold team accountable
• •Ability to Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions
• •Ability to Provide timely and thorough performance appraisals based on defined goals and objectives for the shop
• •Ability to Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• •Ability to Administer all in-shop employee benefits and payroll procedures
• •Ability to Effectively handle customer complaints/issues
• •Ability to Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• •Ability to Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met
• •Ability to Ensure product quality, safety and sanitation standards are met
• •Ability to Provide fast, friendly and accurate service
• •Ability to Continuously improve customer feedback program scores
• •Ability to Increase comp sales and deliver budgeted sales each period
• •Ability to Create marketing plan. Lead local shop marketing to increase sales
• •Ability to Create shop plan to continuously improve the business
• •Ability to Control cost of goods, variances and inventories within the shop
• •Ability to Staff and schedule appropriately to control labor costs
• •Ability to Ensure proper cash handling and deposit procedures are followed
• •Ability to Ensure appropriate inventory and ordering systems are in place
• •Ability to coach and develop people
• •Ability to execute outstanding product quality and exceptional customer service
• •Ability to build sales and control costs for each shift
• •Ability to see Big Picture of running the business
• •Ability to grow other leaders
• •Ability to solve problems and to get things done correctly and on time
• •Ability to select, develop, inspire and manage strong teams
• •Ability to delegate, follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to understand financial reports
• •Ability to multi-task, to prioritize and to organize
• •Ability to follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to follow expectations and guidelines set by Potbelly
• •Microsoft Office skills
• •Must be able to effectively lead and coach others
• •Strong attention to detail
• •Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• •Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
• •Must be able to tolerate higher levels of noise from music, customer and employee traffic
• •Must have the ability to set budgets and maintain food and beverage cost
• •Ability to follow expectations and guidelines set by Potbelly
• •Ability to comprehend and communicate in English via verbal and written communication
• •Must have the ability to multi-task and follow Potbelly standard operating policies and procedures
• •Ability to select and hire great employees who represent Potbelly Values
• •Ability to Train and develop all employees to the next level
• •Ability to Assess staff abilities. Create and implement effective development plans
• •Ability to Create and enforce a plan to reduce turnover
• •Ability to Delegate tasks to team and provide follow-up. Hold team accountable
• •Ability to Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions
• •Ability to Provide timely and thorough performance appraisals based on defined goals and objectives for the shop
• •Ability to Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• •Ability to Administer all in-shop employee benefits and payroll procedures
• •Ability to Effectively handle customer complaints/issues
• •Ability to Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• •Ability to Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met
• •Ability to Ensure product quality, safety and sanitation standards are met
• •Ability to Provide fast, friendly and accurate service
• •Ability to Continuously improve customer feedback program scores
• •Ability to Increase comp sales and deliver budgeted sales each period
• •Ability to Create marketing plan. Lead local shop marketing to increase sales
• •Ability to Create shop plan to continuously improve the business
• •Ability to Control cost of goods, variances and inventories within the shop
• •Ability to Staff and schedule appropriately to control labor costs
• •Ability to Ensure proper cash handling and deposit procedures are followed
• •Ability to Ensure appropriate inventory and ordering systems are in place
• •Ability to coach and develop people
• •Ability to execute outstanding product quality and exceptional customer service
• •Ability to build sales and control costs for each shift
• •Ability to see Big Picture of running the business
• •Ability to grow other leaders
• •Ability to solve problems and to get things done correctly and on time
• •Ability to select, develop, inspire and manage strong teams
• •Ability to delegate, follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to understand financial reports
• •Ability to multi-task, to prioritize and to organize
• •Ability to follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to follow expectations and guidelines set by Potbelly
• •Microsoft Office skills
• •Must be able to effectively lead and coach others
• •Strong attention to detail
• •Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• •Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
• •Must be able to tolerate higher levels of noise from music, customer and employee traffic
• •Must have the ability to set budgets and maintain food and beverage cost
• •Ability to follow expectations and guidelines set by Potbelly
• •Ability to comprehend and communicate in English via verbal and written communication
• •Must have the ability to multi-task and follow Potbelly standard operating policies and procedures
• •Ability to select and hire great employees who represent Potbelly Values
• •Ability to Train and develop all employees to the next level
• •Ability to Assess staff abilities. Create and implement effective development plans
• •Ability to Create and enforce a plan to reduce turnover
• •Ability to Delegate tasks to team and provide follow-up. Hold team accountable
• •Ability to Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions
• •Ability to Provide timely and thorough performance appraisals based on defined goals and objectives for the shop
• •Ability to Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• •Ability to Administer all in-shop employee benefits and payroll procedures
• •Ability to Effectively handle customer complaints/issues
• •Ability to Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• •Ability to Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met
• •Ability to Ensure product quality, safety and sanitation standards are met
• •Ability to Provide fast, friendly and accurate service
• •Ability to Continuously improve customer feedback program scores
• •Ability to Increase comp sales and deliver budgeted sales each period
• •Ability to Create marketing plan. Lead local shop marketing to increase sales
• •Ability to Create shop plan to continuously improve the business
• •Ability to Control cost of goods, variances and inventories within the shop
• •Ability to Staff and schedule appropriately to control labor costs
• •Ability to Ensure proper cash handling and deposit procedures are followed
• •Ability to Ensure appropriate inventory and ordering systems are in place
• •Ability to coach and develop people
• •Ability to execute outstanding product quality and exceptional customer service
• •Ability to build sales and control costs for each shift
• •Ability to see Big Picture of running the business
• •Ability to grow other leaders
• •Ability to solve problems and to get things done correctly and on time
• •Ability to select, develop, inspire and manage strong teams
• •Ability to delegate, follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to understand financial reports
• •Ability to multi-task, to prioritize and to organize
• •Ability to follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to follow expectations and guidelines set by Potbelly
• •Microsoft Office skills
• •Must be able to effectively lead and coach others
• •Strong attention to detail
• •Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• •Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
• •Must be able to tolerate higher levels of noise from music, customer and employee traffic
• •Must have the ability to set budgets and maintain food and beverage cost
• •Ability to follow expectations and guidelines set by Potbelly
• •Ability to comprehend and communicate in English via verbal and written communication
• •Must have the ability to multi-task and follow Potbelly standard operating policies and procedures
• •Ability to select and hire great employees who represent Potbelly Values
• •Ability to Train and develop all employees to the next level
• •Ability to Assess staff abilities. Create and implement effective development plans
• •Ability to Create and enforce a plan to reduce turnover
• •Ability to Delegate tasks to team and provide follow-up. Hold team accountable
• •Ability to Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions
• •Ability to Provide timely and thorough performance appraisals based on defined goals and objectives for the shop
• •Ability to Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• •Ability to Administer all in-shop employee benefits and payroll procedures
• •Ability to Effectively handle customer complaints/issues
• •Ability to Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• •Ability to Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met
• •Ability to Ensure product quality, safety and sanitation standards are met
• •Ability to Provide fast, friendly and accurate service
• •Ability to Continuously improve customer feedback program scores
• •Ability to Increase comp sales and deliver budgeted sales each period
• •Ability to Create marketing plan. Lead local shop marketing to increase sales
• •Ability to Create shop plan to continuously improve the business
• •Ability to Control cost of goods, variances and inventories within the shop
• •Ability to Staff and schedule appropriately to control labor costs
• •Ability to Ensure proper cash handling and deposit procedures are followed
• •Ability to Ensure appropriate inventory and ordering systems are in place
• •Ability to coach and develop people
• •Ability to execute outstanding product quality and exceptional customer service
• •Ability to build sales and control costs for each shift
• •Ability to see Big Picture of running the business
• •Ability to grow other leaders
• •Ability to solve problems and to get things done correctly and on time
• •Ability to select, develop, inspire and manage strong teams
• •Ability to delegate, follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to understand financial reports
• •Ability to multi-task, to prioritize and to organize
• •Ability to follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to follow expectations and guidelines set by Potbelly
• •Microsoft Office skills
• •Must be able to effectively lead and coach others
• •Strong attention to detail
• •Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• •Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
• •Must be able to tolerate higher levels of noise from music, customer and employee traffic
• •Must have the ability to set budgets and maintain food and beverage cost
• •Ability to follow expectations and guidelines set by Potbelly
• •Ability to comprehend and communicate in English via verbal and written communication
• •Must have the ability to multi-task and follow Potbelly standard operating policies and procedures
• •Ability to select and hire great employees who represent Potbelly Values
• •Ability to Train and develop all employees to the next level
• •Ability to Assess staff abilities. Create and implement effective development plans
• •Ability to Create and enforce a plan to reduce turnover
• •Ability to Delegate tasks to team and provide follow-up. Hold team accountable
• •Ability to Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions
• •Ability to Provide timely and thorough performance appraisals based on defined goals and objectives for the shop
• •Ability to Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• •Ability to Administer all in-shop employee benefits and payroll procedures
• •Ability to Effectively handle customer complaints/issues
• •Ability to Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• •Ability to Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met
• •Ability to Ensure product quality, safety and sanitation standards are met
• •Ability to Provide fast, friendly and accurate service
• •Ability to Continuously improve customer feedback program scores
• •Ability to Increase comp sales and deliver budgeted sales each period
• •Ability to Create marketing plan. Lead local shop marketing to increase sales
• •Ability to Create shop plan to continuously improve the business
• •Ability to Control cost of goods, variances and inventories within the shop
• •Ability to Staff and schedule appropriately to control labor costs
• •Ability to Ensure proper cash handling and deposit procedures are followed
• •Ability to Ensure appropriate inventory and ordering systems are in place
• •Ability to coach and develop people
• •Ability to execute outstanding product quality and exceptional customer service
• •Ability to build sales and control costs for each shift
• •Ability to see Big Picture of running the business
• •Ability to grow other leaders
• •Ability to solve problems and to get things done correctly and on time
• •Ability to select, develop, inspire and manage strong teams
• •Ability to delegate, follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to understand financial reports
• •Ability to multi-task, to prioritize and to organize
• •Ability to follow-up and hold team accountable
• •Ability to create and execute effective plans to build the business
• •Ability to follow expectations and guidelines set by Potbelly
• •Microsoft Office skills
• •Must be able to effectively lead and coach others
• •Strong attention to detail
• •Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• •Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
• •Must be able to tolerate higher levels of noise from music, customer and employee traffic
• •Must have the ability to set budgets and maintain food and beverage cost
• •Ability to follow expectations and guidelines set by Potbelly
• •Ability to comprehend and communicate in English via verbal and written communication
• •Must have the ability to multi-task and follow Potbelly standard operating policies and procedures
• •Ability to select and hire great employees who represent Potbelly Values
• •Ability to Train and develop all employees to the next level
• •Ability to Assess staff abilities. Create and implement effective development plans
• •Ability to Create and enforce a plan to reduce turnover
• •Ability to Delegate tasks to team and provide follow-up. Hold team accountable