Restaurant Assistant Manager
$47,840–$52,000 year
On-siteRedmond, Washington, United States
Job Summary
Lead and develop Potbelly Associates and Shift Leaders through training, coaching, and weekly feedback sessions while enforcing work rules, personnel policies, and safety procedures. Manage customer complaints, maintain critical standards for product quality and sanitation, and drive neighborhood marketing to maximize sales potential. Control assigned P & L line items, manage food components, labor, and waste, and ensure proper cash handling and inventory management. Execute a plan to decrease turnover and improve job satisfaction while maintaining uniform policy and shop security. Work full-time, nonexempt hours with rare travel requirements.
Required Qualifications
- Must represent Potbelly Advantage and Our Values
- Minimum of at least 2 years management experience in either a restaurant or retail environment
- High School degree
- Ability to comprehend and communicate in English via verbal and written communication
- Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service
- Ability to maintain deadlines and prioritize while running an effective shift
- Exceptional customer service skills
- Strong business acumen
- Strong interpersonal and communication skills, both written and verbal
- Strong organizational skills and the ability to multi-task
- Ability to build and develop strong teams and handle conflict resolution
- Strong interviewing skills
- Ability to write effective schedules and maintain labor goals
- Knowledge of Microsoft Office
- Must have the ability/stamina to work a minimum of 45 hours per week
- Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day
- Must be able to exert well-paced and frequent mobility for periods of up to five hours
- Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
- Must be able to tolerate higher levels of noise from music, customer and employee traffic
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- Must be trained and pass a Food Safety Certification course
- Must be able to effectively handle customer complaints
- Must enforce and maintain uniform policy
- Must properly execute, enforce and manage all food safety requirements and practices
- Must ensure shop security and safety by executing procedures properly
- Must effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
- Must control assigned P & L line items
- Must control food components, labor, waste, and cash across shifts
- Must count drawers and ensure proper cash handling procedures are followed
- Must be responsible for weekly update of daily prep sheet
- Must maintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.)
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Desired Qualifications
- Bachelor's degree, preferred
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