Restaurant Assistant Manager
$47,840–$52,000 year
On-siteBellevue, Washington, United States
Job Summary
Lead and develop staff to execute product quality, control costs, and drive sales for each shift. Train, coach, and evaluate Associates and Shift Leaders while conducting weekly feedback sessions and monthly meetings. Handle customer complaints and enforce work rules, safety procedures, and uniform policies. Maintain critical standards for food safety, cleanliness, and sanitation by assigning daily cleaning duties and managing back-of-the-house operations. Execute marketing promotions to maximize sales potential and control assigned P & L line items, including food components, labor, and waste. Manage inventory, place shop orders, and ensure proper cash handling procedures. Work a minimum of 45 hours per week, standing for 9-10 hours daily, with rare travel requirements.
Required Qualifications
- Must represent Potbelly Advantage and Our Values
- Minimum of at least 2 years management experience in either a restaurant or retail environment
- High School degree
- Ability to comprehend and communicate in English via verbal and written communication
- Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service
- Ability to maintain deadlines and prioritize while running an effective shift
- Ability to build and develop strong teams and handle conflict resolution
- Strong interviewing skills
- Ability to write effective schedules and maintain labor goals
- Knowledge of Microsoft Office
- Must be able to exert well-paced and frequent mobility for periods of up to five hours
- Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
- Must be able to tolerate higher levels of noise from music, customer and employee traffic
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- Must have the ability/stamina to work a minimum of 45 hours per week
- Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day
- Must be able to work a minimum of 45 hours per week
- Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day
- Must be able to exert well-paced and frequent mobility for periods of up to five hours
- Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
- Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
- Must be able to tolerate higher levels of noise from music, customer and employee traffic
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- Must represent Potbelly Advantage and Our Values
- Minimum of at least 2 years management experience in either a restaurant or retail environment
- High School degree
- Ability to comprehend and communicate in English via verbal and written communication
- Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service
- Ability to maintain deadlines and prioritize while running an effective shift
- Exceptional customer service skills
- Strong business acumen
- Strong interpersonal and communication skills, both written and verbal
- Strong organizational skills and the ability to multi-task
- Ability to build and develop strong teams and handle conflict resolution
- Strong interviewing skills
- Ability to write effective schedules and maintain labor goals
- Knowledge of Microsoft Office
- Must be trained and pass a Food Safety Certification course
- In Illinois certification is required through the Illinois Department of Public Health
- In all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric)
Desired Qualifications
- Bachelor's degree, preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.