Restaurant Assistant Manager
$27,040–$27,040 year
On-siteClarksville, Tennessee, United States or Clarksville, Arkansas, United States
Job Summary
Lead the restaurant during scheduled shifts by greeting fans, pacing crew performance, and resolving workflow bottlenecks to ensure speed of service. Assist the GM with training and coaching team members while maintaining a safe, clean, and organized environment. Calmly address fan concerns and uphold service recovery standards to exceed expectations. Supervise specific business areas and model performance standards for all staff in a fast-paced setting. Must possess 6+ months of high-volume quick service restaurant experience, be ServSafe certifiable, and be capable of lifting 50 pounds.
Required Qualifications
- Minimum 6+ months of high volume quick service restaurant experience
- High School diploma or equivalent
- Must be capable of supervising specific areas of the business in a fast-paced environment
- Strong knowledge and application of safe food handling practices
- Must be ServSafe® certifiable
- Highly organized and detail oriented
- Comfortable standing for entire shift and able to lift 50 pounds
- Exhibit good manners, proper personal hygiene, and promptness
Desired Qualifications
- positive, energetic employees who are passionate about the Dairy Queen brand
- eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans
- Be an ambassador of the Dairy Queen brand
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
- Assist the GM with training and coaching crew members to build a highly skilled and productive team
- Ensure that the restaurant is properly organized and staffed
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Models performance standards for all team members and work stations
- At all times exhibit a genuine passion for excellence
- Work well under pressure packed situations while maintaining a great attitude
- Have fun and maintain a positive attitude at all times
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