Responsive Scheduler
$28,000–$32,000 year
On-siteBristol, England, United Kingdom
Job Summary
Plan, schedule, and allocate responsive repair works in line with contract requirements and performance KPIs. Coordinate contractors and operatives to arrange labour, materials, and access for timely completion. Monitor job progress and SLA compliance, escalating delays or performance issues where necessary. Communicate with residents to arrange appointments, provide updates, and manage queries with professionalism. Maintain accurate records of work orders, schedules, and contractor activity. Support contract performance reporting through data monitoring and KPI tracking. Respond to emergency and priority repairs promptly, ensuring resources are deployed effectively and safely.
Required Qualifications
- Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance
- Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery
- Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities
- Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents
- Proficient in IT systems, including Microsoft Office and job management/scheduling software
- Ability to interpret and work with performance data, KPIs, and operational reports
- Strong problem-solving skills with the ability to remain calm and effective in a fast-paced, reactive environment
- Background, Identity & Security checks
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