Responsable Expérience Client & SAV H/F

Define and implement customer service quality standards while tracking satisfaction metrics and driving continuous improvement plans. Manage a six-person team by coaching staff, instilling a service culture, and ensuring all client interactions reflect company values. Supervise complex warranty claims and maintain clear, empathetic communication with beneficiaries, dealers, and repair partners. Pilot the repairer network through selection, integration, and ongoing performance monitoring to align service levels with client expectations. Based in Venelles, this role reports to the General Director within a growing automotive B2B guarantor.