RESPONSABLE BACK OFFICE COMERCIAL (INSIDE SALES)

Manage incoming commercial inquiries via phone and email through the CRM, ensuring rapid and professional responses. Process and track orders by coordinating confirmations with Production and Logistics to meet delivery deadlines. Handle commercial incidents such as claims and returns by aligning actions with relevant departments while keeping clients informed. Prepare commercial documentation including offers, invoices, and delivery notes, maintaining data quality in the CRM and ERP systems. Support account management by monitoring overdue payments and updating client agreements. Generate periodic commercial reporting on sales, incidents, and KPIs for Commercial Direction. Participate in process improvement and internal tool digitization projects.