Resource Specialist - Mill City

Job Summary

Required Qualifications

• •High School Diploma or GED
• •Four years of relevant social services experience
• •Driver qualifications
• •Valid driver license
• •Insured vehicle available for use on the job
• •Satisfactory drive record for the previous three years
• •Basic Life Support/First Aid Certification
• •Computer skills including Microsoft Outlook, Word, and Excel
• •Data entry skills
• •Internet applications skills
• •Effective customer service skills
• •Phone skills
• •Writing skills
• •Appropriate email etiquette
• •Time management skills
• •Ability to meet deadlines
• •Ability to process cases accurately with a sense of urgency
• •Positive attitude
• •Willingness to work day, evenings and weekend shifts as needed
• •Ability to maintain calm disposition when clients or others may become escalated
• •Ability to regulate emotions during interactions with escalated clients
• •Ability to regulate emotions and handle pressure of frequent demands for attention, time and work tasks
• •Close vision
• •Ability to lift and/or move 10 pounds
• •Ability to lift and/or move up to 50 pounds
• •Manual dexterity for handling office equipment
• •Ability to physically and mentally tolerate escalated and occasionally destructive behavior from clients
• •Ability to de-escalate others and respond calmly
• •Ability to lead others in a crisis
• •Ability to proceed independently in accordance with Agency and program policies, guidelines, and initiatives
• •Ability to work on-site (not eligible for remote work)
• •Ability to handle exposures to trash
• •Ability to handle potential law enforcement involvement
• •Ability to handle potential paramedic professionals involvement
• •Ability to work in close quarters with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness
• •Ability to work with unpredictable behavior
• •Ability to comply with all Agency policies and procedures, including finance, confidentiality, safety, health, and grant compliance requirements
• •Must possess computer skills including Microsoft Outlook, Word, and Excel, data entry, and internet applications
• •Effective customer service, phone skills, as well as writing and appropriate email etiquette
• •Must possess time management skills, meet deadlines, and process cases accurately with a sense of urgency
• •Exhibits a positive attitude and engages with others in a cooperative and supportive manner
• •Must be willing to work day, evenings and weekend shifts as needed
• •Must be able to lift 10 pounds regularly
• •Must be able to lift 50 pounds occasionally
• •Must have manual dexterity for handling office equipment
• •Must be able to tolerate escalated and occasionally destructive behavior from clients
• •Must be able to de-escalate others and respond calmly
• •Must be able to lead others in a crisis
• •Must be able to proceed independently in accordance with Agency and program policies, guidelines, and initiatives
• •Must be able to work on-site
• •Must be able to handle exposures to trash
• •Must be able to handle potential law enforcement involvement
• •Must be able to handle potential paramedic professionals involvement
• •Must be able to work in close quarters with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness
• •Must be able to work with unpredictable behavior
• •Must be able to comply with all Agency policies and procedures, including finance, confidentiality, safety, health, and grant compliance requirements
• •Must pass a comprehensive MWVCAA background screening prior to employment
• •Must pass pre-employment and random drug screenings

Desired Qualifications

• •Knowledge of/or experience with the principles of trauma-informed care
• •Trauma awareness
• •Experience working with unsheltered or vulnerable populations
• •Best practices in homeless service delivery