Resource RN - Worcester, MA - hybrid
$95,000–$105,000 year
HybridWorcester, Massachusetts, United States
Job Summary
Conduct clinical outreach to members admitted inpatient or post-discharge to manage transitions of care and discharge planning. Perform in-person clinical exams, administer injections, and monitor vital signs while completing medication reconciliation and behavioral health screeners. Review charts and data signals to identify members requiring higher-intensity care or behavioral health interventions, then triage referrals for short-term clinical management. Collaborate with care teams and community providers to facilitate follow-ups, document interactions in electronic health records, and close quality gaps through proper coding. Work 70% in the field and 30% remotely, completing assigned queue tasks within established timelines while maintaining accurate chart documentation.
Required Qualifications
- Graduate of an accredited school of nursing (R.N.)
- 3+ years of experience
- Strong critical thinker with sound clinical judgment who makes complex decisions independently and knows when to collaborate
- Strong written and verbal communicator across phone, text, virtual, and in-person settings
- Comfortable using technology to engage members remotely
- Applies Motivational Interviewing and Trauma-Informed Care principles to build trust
- Effectively translates clinical information for non-clinical audiences and actively listens to understand and address needs
- Balances competing priorities by choosing the path that best aligns with service to members and inclusive processes
- Identifies and responds to member needs proactively and suggests improvements that enhance the member experience
- Applies understanding of government-funded care to make better recommendations and improve processes
- Adapts collaboration style to build understanding and bridge communication gaps and encourages others to share ideas
- Helps improve how the team works together through observations and feedback
- Highlights others' contributions and drives small but meaningful and inclusive actions to contribute to team morale, safety, and engagement
- Helps peers stay aligned by translating broader goals into clear team action, identifies misalignment, and proposes solutions to bring clarity and focus
- Spots gaps or roadblocks early and proposes ways around them, demonstrating resourcefulness and persistence even when projects are ambiguous or difficult
- Uses metrics and data to evaluate impact and refine their approach, holding self and others to reliably high standards
- Invests time in personal development that aligns with business needs and supports learning within the team by sharing knowledge or tools
- Helps translate abstract or evolving strategies into actionable work informed by business context and pushes through discomfort to deliver results and learn in new territory
- Challenges assumptions thoughtfully and constructively and applies creative problem-solving to ambiguous or evolving work
- Must complete Cityblock's medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's degree
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