Resource Planner
On-siteBogotá, Bogota D.C., Colombia or Bogota D.C., Colombia
Job Summary
Manage all day-to-day activities in Workforce Management, including scheduling, tracking exceptions, data tracking, and Service Levels. Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required to meet performance goals. Maintain employee information accuracy, plan new hire schedules, and track shift availability while reporting by program. Requires a University or College Degree in a related discipline, advanced MS Office skills, and adaptability to learn software like Aspect, Teleopti, and Genesys. High level of accuracy and strong analytical problem-solving skills are essential for this full-time role within our Workforce Team.
Required Qualifications
- University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
- Advanced knowledge of MS Word, MS Excel and Outlook
- High level of accuracy regarding data entry
- Strong analytical and problem solving skills
- The ability to multitask and self-manage the work day
Desired Qualifications
- Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
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