Resource Navigator

Resource Navigator stationed primarily at the Engagement Center in downtown Pittsburgh, providing welcoming support to clients, listening to their needs, developing short-term action plans, and connecting them with housing and related services. Responsibilities include concierge duties (registering clients, sign-ups, wayfinding), triage and navigation (motivational interviewing, developing daily/near-term plans, linking to shelters or case management as needed), and housing coaching (assisting with computer use, applications, communications with landlords, and accessing resources). The role emphasizes collaboration within a team of Resource Coordinators, confidentiality, and helping clients move toward housing and recovery goals. Ideal candidates have strong listening, empathy, trauma-informed care, and partnership-building skills and can work both independently and as part of a fast-paced, client-centered team with strong documentation practices.