Resource and Community Life Case Manager
$52,957–$66,206 year
On-siteTacoma, Washington, United States
Job Summary
Conduct benefit and resource case management for clients in seven Permanent Supportive Housing buildings, responding to referrals within three days and coordinating cases within a week. Assess household needs, create collaborative case plans, and support families transitioning out of housing by assisting with forms, appointments, and government services. Facilitate group activities and classes across six communities to improve housing stability and community integration while maintaining individual case records. Temporarily fill in for supervisors or primary case managers during crises or leaves. Maintain case files and attend required meetings to represent the housing program.
Required Qualifications
- Minimum 5 years' experience in Social Services
- 1-year experience in Case Management related to: Services to high needs, low-income/no-income families who have experienced housing instability/homelessness, behavioral health challenges or similar while maintaining healthy boundaries
- Knowledge of community resources and social service systems
- 4-years' experience in Human Services or Social Services performing duties aligned with the major duties and responsibilities of the role
- Associates Degree in Social Services, Psychology, Human Services, or a related field
- 1-year experience in Case Management related to: Services to high needs, low-income/no-income families who have experienced housing instability/homelessness, behavioral health challenges or similar while maintaining healthy boundaries
- Knowledge of community resources and social service systems
- Must have reliable transportation
- Must provide valid driver's license
- Must provide automobile insurance
- Must provide current auto registration
- Must have an acceptable driving record per CCS' driving policy
- Must provide current driving abstract
- Must pass required background checks
- Must provide three acceptable references
- Must provide proof of negative TB test upon hire or proof of test within past 12 months
Desired Qualifications
- Bachelor's degree in Social Services, Human Services, Psychology or related field
- Experience in Housing First and/or Permanent Supportive Housing models
- Experience accessing government benefits (SSDI, SNAP, TANF, LIHEAP)
- Experience with trauma-informed care, harm reduction, and motivational interviewing
- Experience with housing services, landlord/tenant law and other housing issues
- Knowledge of Pierce County social services and other community resources
- Bilingual or multilingual skills
- Familiarity with HMIS or similar data systems
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