Resort Operator - BeeHive

Manage incoming guest inquiries, concerns, and requests via phone, email, or chat while providing timely, empathetic support across the property. Effectively troubleshoot and resolve customer issues, escalating complex cases as needed to ensure satisfactory outcomes. Accurately document all interactions, including notes on inquiries and resolutions, within the property's CRM system. Maintain a comprehensive understanding of company products, services, policies, and procedures to deliver accurate assistance. Meet or exceed performance metrics regarding call handling time, guest satisfaction scores, and resolution rates while adhering to service standards. This role requires excellent verbal and written communication skills, customer service experience, and proficiency in call center software. Starting pay is $21.50.