Resort Manager
$155,000–$185,000 year
On-siteMountain Village, Colorado, United States
Job Summary
Oversee day-to-day operations of Rooms, Food & Beverage, Security, Spa, Wellbeing, and Engineering departments while ensuring seamless coordination and adherence to the Madeline service philosophy. Partner with the General Manager and Executive Committee to manage financial performance, align with annual budgets, and drive revenue optimization across all operational areas. Lead and inspire high-performing teams through recruitment, training, and development, while championing "The Soul of the Place" by fostering authentic guest experiences and resolving service concerns promptly. Maintain extraordinary property standards through continuous operational oversight, inspections, and the implementation of data-driven strategies to enhance profitability and guest satisfaction.
Required Qualifications
- 3 years' experience in a similar position, in a luxury environment with progressive leadership responsibilities
- Proven experience overseeing multi-department resort operations including Rooms and guest experience functions
- Strong financial acumen with experience managing budgets, forecasting, and operational performance metrics
- Demonstrated leadership ability to inspire teams and drive service excellence
- Exceptional guest engagement and problem-solving skills
- Ability to thrive in a fast-paced, dynamic luxury hospitality environment
Desired Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
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