Resort Assistant Manager (Duty Manager) (Russian Speaker)
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Oversee daily Front Desk operations by coaching Reception Agents, managing the house bank, and verifying credit card authorizations. Conduct accurate folio adjustments, process registrations, and ensure all cash reports are balanced and closed at shift end. Liaise with Housekeeping to resolve discrepancies, manage room keys, and coordinate reservations across the property. Act as Manager on Duty, representing Executive Management during assigned shifts while leading guest recovery efforts and handling VIPs. Drive compliance with brand standards, monitor service tickets, and ensure operational continuity during peak periods. Act as the primary point of contact for guest concerns and incidents, ensuring a safe, service-driven environment.
Required Qualifications
- Minimum of 1 year previous proven supervisory position or equivalent
- Must have the ability to handle a multitude of tasks and Guest requests
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Fluency in English
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Desired Qualifications
- Degree or Diploma in Hospitality Management is an asset
- Fluency in English, secondary language preferred
- Knowledge of Opera/Opera Cloud Property Management System an asset
- Experience with a Hotel loyalty program an asset
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
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