Resiliency Client Engagement, Vice President- Onsite
$110,000–$181,250 year
HybridBoston, Massachusetts, United States
Job Summary
Represent the Enterprise Resiliency Office to internal teams across the three lines of defense while engaging with client-facing and operational teams to prepare responses to client-initiated resiliency questions. Lead cross-functional efforts by developing standard client-facing content, monitoring engagement metrics, and providing resiliency responses to RFP/DDQ requests as needed. Support Client Engagement Leads through data mining, research, and the planning of client-facing resiliency events. Maintain awareness of current and emerging regulatory requirements and best practices to ensure effective communication and guidance. Work onsite four days a week in the office with standard business hours, reporting to a salary range of $110,000 - $181,250. This role is part of the Enterprise Resiliency Office, dedicated to enhancing transparency around the organization's global resiliency posture.
Required Qualifications
- Effective communication skills, including written, verbal and presentation skills
- Strong analytical skills and the ability to work with resiliency data
- Ability to interact with cross-organizational stakeholders
- Relationship building skills including teamwork and trustworthiness
- Project management skills, including the ability to lead a working group
- Relevant regulated financial service expertise
- Minimum of 10-12 years of professional experience in a multinational, highly regulated financial services industry
- Experience working in a servicing business and/or a client centric organization
- Experience working with external auditors, regulators, and industry bodies
- Knowledge of relevant global operational resiliency regulations
- Onsite 4 days a week in office and one day remote
- Standard business hours aligned to project and stakeholder needs(8am to 5pm)
Desired Qualifications
- Relevant experience in a similar role (e.g. operational resiliency, resiliency risk management, client-facing/ relationship management)
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