Residential Support Representative 1
$40,000–$60,000 year
RemoteMissouri, United States
Missouri, United StatesRemoteFull Time$40,000–$60,000 yearAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Troubleshoot basic technical problems and guide customers through installation, app setup, and product registration inquiries via digital and phone channels. Address customer concerns professionally, escalate complex issues to internal resources, and communicate case drivers to stakeholders for swift resolution. Maintain comprehensive product knowledge of mechanical and electronic locks, including advanced integrated systems, while adhering to team goals and customer-centric values.
Required Qualifications
- An HS Diploma or GED
- 1+ years of customer service experience
- 1+ years' experience handling high-volume inquiries
- Ability to type 55 wpm, corrected speed
- Strong written and verbal communication skills
- Proper grammar and punctuation knowledge
- Knowledge of and the ability to perform basic computer skills
- Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications
- Ability to multi-task, prioritize, and manage time efficiently
- Ability to identify recurring customer issues
- Ability to develop cross-functional, professional working relationships
- Bilingual in Spanish and/or French
- Monday-Friday 10 am-6:30 pm Central Time Zone
- Central Time Zone
- Legally authorized to be employed in the United States
Desired Qualifications
- Associate's degree
- 1+ years of customer service experience preferred
- Familiarity with and/or comfort in using smart device applications
- Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks
- Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books
- Meet set goals and metric expectations consistently
- Support Allegion's values and mission to create a customer-centric culture
- Participate in team activities and engage with fellow Allegion team members positively and respectfully
- Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components
- Participate in ongoing training and development to enhance product knowledge and customer service skills
- You're seeking a rewarding opportunity that allows you to truly help others
- You're looking for a company that will invest in your professional development
- You want a culture that promotes work-life balance
- You want to work for an award-winning company that invests in its people
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