Residential Support Representative 1-Bilingual (French/English)
RemoteOntario, Canada
Job Summary
Communicate directly with external customers via phone and email to identify and resolve issues regarding product availability, order fulfillment, change orders, pricing, and policies. Investigate, document, and administer product warranty programs including credits, replacements, and return material authorizations. Enter and modify customer orders in the business operating system accurately and timely. Advise on basic product application and functionality while working with internal departments to resolve customer issues. Document all interactions in the CRM application and adhere to service level agreements. Maintain bilingual communication skills (French/English) and knowledge of Microsoft Office and the AS400 manufacturing operating system.
Required Qualifications
- Ability to communicate in a professional, positive, courteous manner with all levels of customers and employees
- Understand basic customer needs and expectations to provide prompt and effective resolutions to requests
- Self-motivated with ability to manage time and priorities to complete multiple tasks within a specified timeframe
- Excellent written and verbal communications skills with the ability to apply problem solving techniques
- Bilingual (French/English)
- Knowledge of Microsoft Office
- Knowledge of manufacturing operating system (AS400)
- Post-Secondary Education
- Minimum 2-3 years related customer service/industry experience
Desired Qualifications
- Call Center experience
- Manufacturing/distribution experience
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