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Genesis ShelterPosted 1 month ago

Residential Specialist

On-siteDallas, Texas, United States

Full TimeHigh School Or EquivalentSmall

Job Summary

Conduct crisis intervention, manage client intake and exit procedures, and provide safety planning, education, and advocacy for residents. Prepare meals, serve food, and oversee campus cleanliness, including making ready rooms and apartments for incoming or transitioning clients. Maintain accurate documentation, coordinate donations, manage inventory, and assist clients in accessing basic needs while supporting overall office administration and equipment upkeep. Work directly with staff, vendors, and volunteers to coordinate residential client services. This role operates on a Monday–Friday or Thursday–Monday shift from 3 PM to 11 PM.

Required Qualifications

  • High School Diploma or GED or higher
  • Experience in social services atmosphere
  • customer service or client facing environment
  • Strong ability to multi-task
  • make critical decisions without a supervisor present
  • demonstrate empathy and sensitivity to all clients
  • demonstrate the ability to manage high-stress situations
  • manage time
  • complete multiple activities within a time-frame
  • communicate effectively
  • orally
  • in writing

Desired Qualifications

  • Experience with Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • cloud-based storage systems
  • file management software
  • Bilingual (English/Spanish)

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