Residential Operations & Customer Service Manager

Serve as the primary point of contact for residential cleaning clients by answering calls, emails, and addressing concerns professionally. Conduct customer follow-ups, process payments, manage reviews, and coordinate appointments while supporting employee engagement and coaching. Help cover cleaning shifts, perform quality control checks, and assist with lead generation, marketing emails, and creating four social media posts monthly. Gather project content for marketing and ensure all company procedures and standards are met. This bilingual role offers a part-time start with growth potential, including PTO and bonuses tied to retention and sales.