Residential Life Coordinator - NYU Madrid
On-siteMadrid, Madrid, Spain
Job Summary
Coordinate student housing assignments using StarRez, manage daily residence operations at Claraval, El Faro, and Maravillas, and serve as the primary contact for student housing concerns. Resolve roommate conflicts, triage health and wellness inquiries, and respond to emergencies during on-call rotations including evenings and weekends. Train Residence and Incidence Assistants and Peer Mentors on conflict management and University policies while overseeing staffing adjustments and cultural programming. Collaborate with residence directors, administrative offices, and external partners to ensure equitable housing placement, accurate billing, and safe arrival coordination.
Required Qualifications
- Bachelor's degree in a relevant field (e.g., Education, Student Affairs, International Studies, Social Sciences, or related area)
- Experience in American higher education, preferably in study abroad, international education, student life, or residential education
- Fluency in English and Spanish, written and spoken, sufficient to manage student-facing communication and coordination with local partners
- Demonstrated ability to work effectively in cross-cultural and international environments, with strong interpersonal and conflict-management skills
- Working knowledge of student development and residential life practices, particularly within study abroad or internationally based programs
- Proven ability to coordinate complex operations, manage multiple priorities, and respond calmly and effectively to urgent or sensitive situations
- Strong organizational, administrative, and systems skills, including experience with databases, housing platforms, or comparable administrative tools
- Proficiency with Microsoft Office applications (including Word and Excel), Google Workspace, and general comfort with institutional IT systems
- Ability to collaborate closely with residential staff, student leaders, and external housing partners, while exercising independent judgment in day-to-day coordination
- Experience supporting or coordinating residential programming or events, including logistics and oversight for groups of up to 100 participants
- Strong written communication skills, including experience preparing student-facing materials such as guides, policies, or informational resources
- Must be well versed in quality data collection to ensure adequacy, accuracy and legitimacy of data in NYU systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards
- Candidates must have the unrestricted right to work and live in Spain prior to appointment
Desired Qualifications
- Master's degree in Education, Student Affairs, Counseling, Cultural Studies, or a related field
- Experience in residential life, housing operations, or student support roles within study abroad or international campus settings
Additional Requirements
- Candidates must have the unrestricted right to work and live in Spain prior to appointment.
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