Residential Installation and Service Technician

Job Summary

Required Qualifications

• •High School Diploma / GED
• •Maintains valid driver's license
• •Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable
• •Must be able to lift 70 lbs. or more
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to work near power lines and electricity
• •Must be able to work on poles and roofs, including climbing poles with proper equipment
• •Must be able to drive company vehicle during performance of duties
• •Must complete required training and pass certification tests within specified timeframe
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects
• •Must be able to manipulate objects such as: pens, keyboard, mouse, connectors, fasteners, wire and use hand tools
• •Must be able to properly operate and maintain installation tools, technology and equipment, such as installation hand tools, light power tools, meters, or ladders
• •Must be able to determine appropriate placement of devices and design of Wi-Fi network in the home taking into consideration Wi-Fi channels, co-channel interference and channel utilization
• •Must be able to assess and design basic home networks using appropriate technology and based on customer needs using coaxial cable, Ethernet, Wi-Fi networks and multimedia over coax alliance (MoCA)
• •Must be able to troubleshoot the drop from the tap to the customer's equipment
• •Must be able to perform installations and changes of service while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances
• •Must be able to complete customer interactions as required
• •Must be able to complete service calls
• •Must be able to determine acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjust or fix service in order to provide the best possible service for the customer
• •Must be able to communicate, engage and provide customer with education on products and services, which may include, materials regarding channel line up, applications, use of services and equipment, consumer devices and company policies as they relate to the customer
• •Must be able to clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties
• •Must be able to report need for vehicle repair or service when required and/or prescribed
• •Must be able to report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
• •Must be able to reconcile with warehouse regarding issued CPE (customer premise equipment)
• •Must be able to demonstrate the ability to navigate digital tools including work order management and digital diagnostics
• •Must be able to use sound judgment in decision-making, problem-solving, project management and readily accept ownership of personal decisions, behavior and or actions regardless of the outcome
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to work in high places (on poles and roofs)
• •Must be able to climb poles with proper equipment (safety belt, strap, climbers, ladders and bucket trucks)
• •Must be able to complete associated record keeping in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account
• •Must be able to obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable
• •Must be able to complete necessary certifications and education for current role and for consideration for advancement to the next level
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to work near power lines and electricity
• •Must be able to work on poles and roofs, including climbing poles with proper equipment
• •Must be able to drive company vehicle during performance of duties
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to lift and carry loads of 70 lbs. or more
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to perform work near power lines and electricity
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to drive company vehicle during performance of duties in a safe and responsible manner during scheduled work days
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to lift and carry loads of 70 lbs. or more
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to perform work near power lines and electricity
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to drive company vehicle during performance of duties in a safe and responsible manner during scheduled work days
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to lift and carry loads of 70 lbs. or more
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to perform work near power lines and electricity
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to drive company vehicle during performance of duties in a safe and responsible manner during scheduled work days
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to lift and carry loads of 70 lbs. or more
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to perform work near power lines and electricity
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to drive company vehicle during performance of duties in a safe and responsible manner during scheduled work days
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to lift and carry loads of 70 lbs. or more
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to perform work near power lines and electricity
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to drive company vehicle during performance of duties in a safe and responsible manner during scheduled work days
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to lift and carry loads of 70 lbs. or more
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to perform work near power lines and electricity
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to drive company vehicle during performance of duties in a safe and responsible manner during scheduled work days
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to lift and carry loads of 70 lbs. or more
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to perform work near power lines and electricity
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to drive company vehicle during performance of duties in a safe and responsible manner during scheduled work days
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• •Must be able to lift and carry loads of 70 lbs. or more
• •Must be able to work in confined spaces such as crawl spaces or attics
• •Must be able to work while standing 50 -70% of the time
• •Must be able to perform work near power lines and electricity
• •Must be able to work in areas with exposure to moderate noise levels
• •Must be able to work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• •Must be able to drive company vehicle during performance of duties in a safe and responsible manner during scheduled work days
• •Must be able to maintain valid driver's license
• •Must be able to effectively communicate with customers and co-workers
• •Must be able to use close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties
• •Must be able to expose to dogs or other animals in construction areas and in home environments
• •Must be able to complete required training and pass certification tests within specified timeframe
• •Must be able to work in various weather conditions, including heat, cold, rain and other precipitation
• •Must be able to work normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays
• •Must be able to meet or exceed established goals and performance metrics
• •Must be able to demonstrate regular, consistent and punctual attendance
• •Must be able to work nights and weekends, variable schedule(s) and overtime as necessary