Residential Facilities Manager
On-siteLondon, England, United Kingdom
Job Summary
Oversee daily operations, maintenance, and safety across a 30-block high-end residential portfolio in West London by managing hard and soft service providers, monitoring SLAs and KPIs, and re-tendering for value. Prepare and manage service charge budgets per RICS code, control expenditure with the client accounting team, and ensure compliance with environmental and health legislation. Conduct site inspections, manage contractors, and resolve queries from residents, leaseholders, and property managers while reporting regularly to partners and clients. This role supports business development, tender preparation, and new business generation within Cluttons' Facilities Management team.
Required Qualifications
- Proven experience (3+ years) in facilities or property management, preferably in a residential setting
- IOSH qualification or demonstrated knowledge and experience of health and safety
- Membership of IWFM or another FM/property management qualification
- Strong IT skills
- Experience of managing high-end residential blocks, gardens & roadways
- Experience in facilities management or property management role
- Setting and management of service charge budgets
- Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise)
Desired Qualifications
- Experience of using property management systems (TRAMPS, Filestore would be an advantage)
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