Residential Customer Care - Tier I

Answer incoming calls in a call center environment to assist residential customers with accounts, billing, and service questions. Resolve billing and account issues, process payments, and perform basic troubleshooting while identifying and escalating problems as needed. Complete thorough documentation for all interactions and participate in outbound calling projects. Maintain high-quality service standards and assist other departments with customer information. This role requires proficient computer skills, strong communication abilities, and reliable attendance within a fast-paced, customer-focused setting. Socket Fiber connects communities through high-speed internet, offering a mission-driven culture that values employee growth and integrity.