Residential & Crisis Support Specialist (Back-up)
$41,538–$46,155 year
On-siteEvanston, Illinois, United States
Job Summary
Welcome new shelter residents, guide them through intake, and build supportive relationships while reinforcing trauma-informed principles and safety guidelines. Provide crisis intervention, safety planning, and emotional support on the 24-hour crisis line, screen for shelter eligibility, and document all interactions in the case management system. Independently assess security needs, manage emergency discharges, and maintain a clean, safe facility environment through regular walk-throughs and meal preparation support. Accept minimum unscheduled call-back shifts as required for back-up coverage. This role is integral to creating a warm, welcoming space for all residents within the domestic violence team.
Required Qualifications
- High School diploma or equivalent
- At least 1 year of experience working with children, youth, adults, and families who are in crisis situations and/or have experienced domestic violence
- Successful completion of the Illinois 40-Hour Domestic Violence Training Certificate within 60 days of employment
- First Aid/CPR within 6 months of employment
- Successful completion of the online ServSafe Manager Certification within 30 days of hire
- Intermediate proficiency in the Microsoft Office Suite
- Weekends required
- Tolerance of prolonged and continuous stationary periods at a desk/computer
- Occasionally required to stand, walk, climb stairs, reach with hands and arms, and reach above shoulders
- Occasionally required to push, pull, lift and/or move up to 15 pounds
- Must be able to move about the facility
- Must be able to operate controls for computers and other equipment
- Must accept a minimum of 6 unscheduled, comparable call-back shifts per year
- Must accept a minimum of 2 shifts a month
Desired Qualifications
- Bachelor's degree in social work, counseling, psychology or related field
- 2-3 years of experience working with children, youth, adults, and families on issues related to domestic/intimate partner/family violence and offering support to individuals who have experienced trauma
- Experience working in residential settings
- Experience in crisis intervention and conflict resolution
- Experience submitting reporting documentation and completing intake paperwork
- Experience administering and evaluating key program metrics
- Illinois 40-Hour Domestic Violence Training Certificate
- Fluency in Spanish or other languages
- Beginner proficiency with online case management systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.