Residential Case Manager

Job Summary

Required Qualifications

• •Bachelor's degree in social work, psychology, or related field
• •Minimum of 3 years of experience in residential treatment or similar setting
• •Valid driver's license and ability to drive
• •Ability to work flexible shifts including nights, weekends, and holidays
• •Ability to work in a high-stress environment
• •Ability to work with youth with intellectual and developmental disabilities
• •Ability to work with youth with behavioral health needs
• •Ability to work with youth with complex trauma histories
• •Ability to supervise, coach, mentor, and evaluate Direct Support Professionals (DSPs)
• •Ability to establish clear expectations for professionalism, attendance, communication, documentation, resident care, and policy compliance
• •Ability to conduct routine staff observations, provide corrective and positive feedback, identify training needs, and promote teamwork, accountability, and staff development
• •Ability to ensure effective shift-to-shift communication and address staffing or interpersonal concerns promptly
• •Ability to oversee daily operations, staffing, schedules, routines, transportation, appointments, activities, meals, hygiene, medication routines, school attendance, recreation, and independent-living programming
• •Ability to maintain a safe, clean, organized, therapeutic environment and ensure adequate supplies, equipment, and emergency resources
• •Ability to identify and address operational, maintenance, and safety concerns proactively
• •Ability to oversee daily supervision and individualized care for assigned youth
• •Ability to develop each youth's initial standardized treatment plan and ensure staff consistently implement treatment plans, behavior support plans, crisis plans, safety plans, and physician recommendations
• •Ability to monitor progress, participation, behavioral and developmental changes, and communicate significant concerns to the QIDP and treatment team
• •Ability to protect youth rights and promote dignity, choice, inclusion, cultural responsiveness, and developmentally appropriate care
• •Ability to provide leadership during behavioral and medical emergencies, including aggression, self-injury, elopement, property destruction, suicidal ideation, and other high-risk situations
• •Ability to ensure staff use approved trauma-informed de-escalation and crisis-intervention strategies
• •Ability to review incidents, facilitate post-crisis debriefings, support youth following crises, and collaborate with the QIDP on behavioral trends and treatment needs
• •Ability to coordinate admissions and discharges with Intake, Program leadership, QIDP, Nursing, Clinical Services, families, and external providers
• •Ability to prepare the residential environment, verify required documentation and medical supports, orient youth to the program, and ensure staff understand individualized needs and safety requirements
• •Ability to support discharge planning, documentation, medication reconciliation, belongings, and continuity of care
• •Ability to review DSP documentation for accuracy, completeness, objectivity, timeliness, and compliance with agency, Medicaid, licensing, and legal requirements
• •Ability to monitor progress notes, communication logs, medication documentation, incident reports, transportation records, visitation documentation, and other required forms
• •Ability to maintain confidentiality and organized records while ensuring the unit remains audit- and inspection-ready
• •Ability to maintain professional communication with families, guardians, youth, treatment providers, educators, healthcare professionals, and community stakeholders
• •Ability to participate in treatment reviews, family meetings, staffing meetings, and interdisciplinary planning
• •Ability to promote consistent communication and implementation of treatment recommendations across settings
• •Ability to ensure compliance with agency policies, licensing and accreditation standards, Medicaid requirements, and applicable federal and state laws
• •Ability to monitor health, safety, sanitation, supervision, medication, emergency preparedness, and environmental standards
• •Ability to report abuse, neglect, exploitation, serious incidents, safety concerns, and regulatory violations appropriately and within required timelines
• •Ability to promote continuous quality improvement, ethical decision-making, professional boundaries, and a culture of safety
• •Ability to model professionalism, accountability, ethical decision-making, servant leadership, compassion, and respect
• •Ability to ensure staff are supported, youth are empowered, and high-quality services remain the highest priority