Resident Services Specialist - Sandy Springs, GA
On-siteSandy Springs, Georgia, United States
Job Summary
Respond to incoming resident calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach. Maintain consistent communication with multiple residents simultaneously, providing timely updates and guidance while addressing questions and concerns with empathy and patience. Navigate multiple technology platforms, adapt quickly to evolving systems, and stay organized while managing competing priorities in a high-volume environment. Uphold Fair Housing practices and company standards at all times. This role requires flexibility to work weekends and extended hours as business needs require.
Required Qualifications
- 2+ years of experience delivering exceptional customer service
- experience in a service-driven or high-volume contact center environment
- High school diploma or equivalent
- Demonstrated ability to handle confidential information with discretion and integrity
- Exceptional time management, prioritization, and organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- familiarity with property management platforms such as Funnel, OneSite, and RealPage
- Skilled in CRM tools
- ability to adapt to changing priorities and maintain accuracy under pressure
- Flexibility to work weekends and extended hours
Desired Qualifications
- experience in the multifamily housing industry
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