Resident Services Specialist
$55,000–$60,000 year
On-siteNew York City, New York, United States or Forest Hills, New York, United States
Job Summary
Resident Services Specialist responsible for coordinating bi-weekly case conference reviews, participating in division meetings, and assisting residents with health, entitlements, arrears, employment, education, and other issues. Performs Salesforce data entry and universal intake, recruits residents for programs, provides individual and group services, counseling, and develops service plans. Maintains liaison with local service providers and schools, conducts needs surveys, organizes activities with residents, and ensures coordinated efforts with property management and agency resources. Bilingual candidate preferred; prior experience in case management, community outreach, and client engagement is desirable.
Required Qualifications
- Associates or equivalent college credits in human service, sociology, psychology or related field
- One to two years or more experience with client engagement with regards to: case management, salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications
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