Resident Services (PRN)
On-siteMechanicsville, Virginia, United States
Job Summary
Serve as the primary point of contact for resident needs, requests, and complaints while answering calls within three rings and taking detailed messages. Coordinate services for residents and families, including deliveries, reservations, and transportation, by monitoring sign-up sheets and providing written confirmations. Connect with new residents within the first week of arrival and maintain RSVP lists for community events. Manage security by monitoring logbooks for sign-in/out and keep the reception area safe and organized. Receive and sort incoming mail and packages. Work varied schedules including weekends, evenings, and holidays. Possess a valid driver's license with an acceptable driving record.
Required Qualifications
- Valid driver's license with an acceptable driving record per company's Motor Vehicle Policy
- Ability to work varied schedules to include weekends, evenings, and holidays
Desired Qualifications
- Experience as a Concierge
- Experience in a customer service role
- One (1) to two (2) years of working with seniors
- Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving
- Ability to communicate verbally, in writing, and through pictures when necessary
- Able to exude confidence and patience with all interactions
- Ability to manage time efficiently
- Able to operate standard office equipment
- Able to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email
- Able to think creatively and independently to meet worthwhile objectives
- Able to be innovative to create and generate solutions
- Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues
- Able to use reason, even when dealing with emotional topics
- Identifies, obtains, and effectively allocates the resources required to achieve applicable goals
- Able to relate to routine operations in a manner that is consistent with existing solutions to problems
- Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results
- Expected to be punctual, neat, clean, and professional in appearance
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