Resident Services Navigator 2
$52,333–$57,762 year
On-sitePortland, Oregon, United States
Job Summary
Build positive relationships with youth aged 18–24 through mentoring, crisis intervention, and coaching to support their Service Plan goals. Monitor resident compliance with program agreements while facilitating self-governance via resident-led meetings and skill-building activities. Provide individualized support by serving as a weekly Contact Person to develop and track progress on program expectations. Assist the Housing Program Manager and Operations Supervisor with staffing coverage, policy updates, and facility maintenance coordination. Train and onboard new staff, ensuring familiarity with safety practices and program goals. Partner with the Determinations Team to coordinate service delivery and resolve escalated cases, while gathering outcomes data for program evaluation. Work on-site at the Transitional Living Program facility during Thursday through Saturday evening shifts, including an on-call rotation for emergency staffing.
Required Qualifications
- At least 2 years of experience working with youth populations, preferably in housing, residential services, or mental health
- Thorough understanding of harm reduction, trauma-informed care, and positive youth development principles
- On-site presence required at the Transitional Living Program facility
- Participation in an on-call rotation for emergency staffing and crisis intervention
- Ability to lift and move items weighing up to 20 pounds
Desired Qualifications
- Administrative experience, including policy implementation and program reporting, is preferred
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