Resident Services Manager
$59,000–$62,000 year
On-siteChicago, Illinois, United States
Job Summary
Own the renewal process and achieve community retention goals while leading the Resident Services function to deliver an exceptional resident experience. Partner with the Property Manager, Leasing Team, and Maintenance Team to drive renewal performance, reduce resident turnover, and support the community's financial goals. Create an environment where residents feel valued and connected, serving as a member of the community leadership team to contribute to overall property success. Manage multiple priorities in a fast-paced environment, utilizing strong problem-solving and conflict-resolution skills to resolve escalated issues and enhance resident engagement.
Required Qualifications
- High school diploma or equivalent
- Minimum of two to three years of property management, leasing, resident services, hospitality, customer service, or related experience
Desired Qualifications
- Associate or bachelor's degree
- Previous supervisory experience
- Experience using Yardi or similar property management software
- Strong leadership and coaching abilities
- Exceptional customer service skills
- Excellent communication and relationship-building capabilities
- Strong organizational and time-management skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and conflict-resolution skills
- Working knowledge of Microsoft Office applications
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