Resident Services Manager II
$70,990–$88,712 year
On-siteAustin, Texas, United States
Job Summary
Oversee community operations by prioritizing move-in satisfaction, renewal acquisition, and acting as the primary liaison to Support Services and Sales Leadership. Conduct post-move-in communications and manage resident package efforts while ensuring timely resolution of resident issues. Process monthly invoices, monitor operating budgets, and detail variances to the direct manager. Manage Funnel CRM queues, prepare unguided prospect tours, and coordinate move-out inspections and paperwork. Review maintenance schedules and partner with the Prior Resident Support team to facilitate the TIDY program. Weekend work may be required depending on site performance.
Required Qualifications
- 2-3 years sales experience in a retail, hospitality, or multi-family environment
- Microsoft Office skills
- Three years related experience and/or training
- Experience working in a multifamily environment and/or property management operations
- Knowledge of Microsoft Office 365 required
Desired Qualifications
- Undergraduate degree is preferred
- Knowledge of Funnel CRM preferred
- Transferable apartment industry sales related experience preferred
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