Resident Services Manager I - Multifamily - Denver, CO
$65,000–$75,000 year
On-siteDenver, Colorado, United States
Job Summary
Serve as the central point of triage for resident communications and own outcomes across lease administration, renewals, and retention. Conduct routine property visits to identify operational issues, manage access control and packages, and ensure accurate documentation of billing and collections. Collaborate with onsite teams to finalize move-in processes, coordinate keys, and support housing authority compliance for Section 8 recertifications. Maintain resident records in property management systems and send timely building notices while acting as the liaison between residents and management. Bilingual in English and Spanish is required for this onsite role with occasional evening or weekend on-call rotation.
Required Qualifications
- 2+ years of experience in multifamily property management, residential operations, hospitality, or a tenant-facing role
- Proven ability to manage responsibilities across multiple sites or locations
- Strong customer service, communication, and conflict-resolution skills
- Highly organized, detail-oriented, and able to prioritize effectively in a fast-paced environment
- Proficiency with Appfolio property management software and Google workplace
- Reliable transportation and ability to travel between portfolio properties as required
- Portfolio-based multifamily or mixed-use property experience
- Familiarity with Federal, State and Local housing regulations and tenant relations
- Bilingual in English and Spanish
- Occasional evenings or weekends required for Emergency On-Call rotation
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