Resident Services Manager

Coordinate general business office activities for the apartment community, serving as the first point of contact for residents and families to resolve questions or concerns. Manage monthly social events within budget, maintain social media presence, and oversee resident experience surveys. Prepare service requests, conduct move-in and move-out inspections, and handle leasing functions including lease renewals and retention reporting. Perform administrative duties such as answering calls, drafting correspondence, and managing files. Assist with legal property issues and oversee front desk and leasing employees to ensure quality customer service.