Resident Services Coordinator

Respond promptly to resident phone calls and emails, accurately logging and routing service requests while scheduling maintenance and following up. Assign work orders to technicians, maintain the make-ready board, and walk completed unit turns to create punch lists and conduct pre-move-in inspections. Coordinate vendor scheduling for turns and extermination services, schedule inspectors for Certificate of Occupancy (CO) inspections, and handle related paperwork and payment requests. Collaborate with leasing and turns staff to coordinate move-ins, conduct periodic unit inspections, and process purchase orders and invoices. Maintain resident files, property data, and company confidentiality while supporting resident satisfaction efforts through follow-ups and communication. Represent the company professionally, maintain positive relationships with residents and vendors, and uphold Fair Housing laws and company policies.