Resident Services Coordinator I - 90042 (Vistas)
$50,960,000–$53,040,000 year
On-siteLos Angeles, California, United States
Job Summary
Advocate for elderly and physically challenged residents by assessing needs, implementing health-driven aging plans, and managing 504 reasonable accommodation processes. Coordinate case management to prevent premature institutionalization, facilitate care transitions with hospitals and nursing homes, and prepare Supportive Services Plans using evidence-based programming. Liaise with social service partners, create resource directories, and support grant writing and reporting while maintaining resident data in AASC Online. Respond to after-hours calls and travel locally as needed to support community programs and regulatory compliance.
Required Qualifications
- Bachelor's degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience
- Must have a valid California Driver's License
- proof of current vehicle insurance
- driving record that meets TELACU Industries insurer's criteria
- ability to use own vehicle in the course of work
- Ability to advocate, organize and problem-solve
- Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications
- Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner
- Disciplined to be self-starter, work independently, and be part of a team
- Ability to multi-task and establish priorities in a sometimes busy and stressful environment
- Ability to establish positive and collaborative relationships with residents, staff, and community-based providers
- Experience working with older adults and special need individuals
- Knowledge of program and services to support the elderly and special needs population
- Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults
- Familiarity and understanding of working with individuals with mental health needs
- Strong verbal, written, and interpersonal communication skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet
- Familiar with AASC Online and HUD provided Software
- Must respond to calls and/or after hours or weekends as needed by the assigned housing community
Desired Qualifications
- Bilingual English/Spanish preferred
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