Resident Services Coordinator, Arlington, VA (Altaire)
$52,000–$58,240 year
On-siteArlington, Virginia, United States
Job Summary
Manage lease aspects including screening applications, verifying resident files, and ensuring compliance with late rental payments and expiring leases. Coordinate regular face-to-face meetings and phone contact with residents to address individual needs, while conducting mediation and conflict resolutions as required. Establish partnerships with service providers, create monthly event calendars, and produce outreach materials to support resident retention and engagement. Maintain organized service reports containing survey information and ensure all paperwork is collected and filed accurately. Available to work evenings and weekends as needed.
Required Qualifications
- Bachelor's Degree highly desired or minimum 3 years' experience working as an administrative assistant or lease administrator
- preferably experience with apartment lease documents
- Intermediate skill level in Microsoft Excel, Outlook and Word
- Ability to prioritize and interpret lease documents
- Detail-oriented and possess analytical thinking skills
- Must be able to work well with all levels of management and staff as well as outside clients
- Possess good organization, communication, and follow-up skills
- Must thrive in a fast-paced environment with competing priorities
- Be tactful and diplomatic through accurate verbal, written, and interpersonal skills
- Be mature, flexible, dependable, and professional
- Ability to work independently yet also thrive in a team
- Available to work evenings and weekends as needed
Desired Qualifications
- Familiarity with Yardi, CRM, LRO is a plus
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