Resident Services Coordinator (31673)
On-siteWinston-Salem, North Carolina, United States or West Hill, Ontario, Canada
Job Summary
Develop and implement anti-drug programs including crime watch, building captains, and education activities to improve resident safety and relationships with local law enforcement. Network with community agencies, officials, educators, and churches to form partnerships that bring services to the site and surrounding neighborhood. Serve as an advocate and mediator for residents by providing outreach, referral services, and conflict resolution while ensuring site inclusion in city improvements. Coordinate efforts to establish a Resident Council, facilitate leadership training, and increase Neighborhood Network Center usage to support welfare reform and resident self-sufficiency. Submit required HUD and corporate reports timely, maintain confidentiality, and follow company policies.
Required Qualifications
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to regularly stand
- Ability to regularly walk
- Ability to use hands to finger, handle, or feel objects, tools, or controls
- Ability to frequently reach with hands and arms
- Ability to climb or balance
- Ability to stoop, kneel, crouch, or crawl
- Ability to talk or hear
- Ability to regularly lift and/or move up to 25 pounds
- Ability to frequently lift and/or move up to 25 pounds
- Ability to occasionally lift and/or move more than 25 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Ability to occasionally work in outside weather conditions
- Ability to be occasionally exposed to wet and/or humid conditions
- Ability to work in a moderate noise level environment
- Preferred- two years of management experience – track record of handling customer service situations successfully
- Computer experience using spread sheet and word processing programs
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