Resident Services Associate, The Lofts at Hollywood & Vine
$38,604,800–$39,520,000 year
On-siteLos Angeles, California, United States
Job Summary
Greet all residents and visitors at the reception of The Lofts at Hollywood & Vine, providing hospitality-like service and ensuring questions are addressed promptly. Serve as the primary layer for access control and key management while answering front-desk calls and addressing walk-up service requests. Assist with homeowner and tenant package management, update the association website and portal, and proactively reach out to owners regarding non-compliance matters. Work with the General Manager to provide consistent community updates via newsletters and ensure all service requests are resolved timely. Stand and walk for extended periods throughout the workday, lifting up to 50 pounds regularly.
Required Qualifications
- 3-4 Years of experience in an administrative role
- Extraordinary customer service skills
- Exceptional writing and communication skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Proficient in reviewing and understanding budgets and financial statements
- Strong organizational skills
- An honest, responsible, optimistic, and enjoyable demeanor
- The employee must be able to: Stand and walk for extended periods throughout the workday.
- Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
- Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
- Lift, carry, push, and pull up to 50 pounds on a regular basis.
- Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
- Work both indoors and outdoors in varying environmental conditions.
- Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.
Desired Qualifications
- 4 Year College Degree preferred but not required
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