Resident Services AR Collections Specialist

Review and post all Accounts Receivable payments and charges daily, respond to escalated tenant inquiries via phone, email, and chat, and develop collection strategies to recover outstanding debts. Manage pre- and post-move-out inspections, apply damage charges, oversee security deposit escrow accounts, and reconcile deposit records with Corporate Accounting monthly. Distribute bulk rental assistance payments, complete annual HAP tenant recertifications, and audit tenant accounts for accuracy. Prepare late notices, legal correspondence, and reports on collections status while monitoring legal proceedings for evictions. Assist with phone coverage, service ticket submissions, and additional tasks as assigned by management.