Resident Service Technician

Job Summary

Required Qualifications

• •High School degree or equivalent
• •2-year degree or diploma in electronics/advanced mechanics/software training
• •1+ years related industry/equipment experience
• •equivalent combination of education and experience
• •strong electronics and mechanical background
• •understanding of computer program functionality
• •software troubleshooting skills
• •Associate degree preferred
• •Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
• •Requires lifting to waist seventy (70) pounds
• •Ability to work in a loud environment
• •Ability to work in small, cramped areas
• •Ability to work in elevated environment up to twenty (20) feet
• •Ability to work in a controlled office, retail, and manufacturing environment
• •Ability to work in an environment with noise within acceptable safety levels
• •Ability to work in an environment with paper dust prevalent
• •Ability to work in an environment with cleaners and solvents used to clean machines
• •Ability to work in an environment with machines contain moving parts
• •Ability to use hands to feel objects
• •Ability to reach
• •Ability to balance
• •Ability to bend, stoop, kneel, crouch and/or crawl for periods of time
• •Ability to read and understand written procedures and diagrams for assembly and test
• •Ability to develop and implement solutions to assembly problem
• •Ability to maintain regular attendance and be punctual
• •Ability to understand, remember and follow verbal and written instructions
• •Ability to work as an integral part of a team
• •Ability to communicate effectively both orally and in writing
• •Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives
• •Strong analytical, problem-solving, quantitative, and time management skills
• •Ability to effectively resolve conflict internally and externally
• •Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication
• •Ability to accomplish the described duties through appropriate hand, power, and testing tools/equipment
• •Must be available for minimal travel in the United States and Canada for training and other requirements
• •Must be available for local travel time greater than 50% for field only
• •Must be available for an on-call level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance
• •Must be available to respond to emergency and non-scheduled calls for service within established response time goals
• •Must be able to diagnose electronic, mechanical, software and system failures
• •Must be able to determine most cost-effective repair/resolution to minimize customer downtime
• •Must be able to provide technical support to customers on operational or maintenance aspects of system equipment
• •Must be able to schedule and perform regular predictive/preventive maintenance inspections on equipment
• •Must be able to provide support by managing parts inventory, customer service calls and preventative maintenance schedules
• •Must be able to act as a liaison between the customer and other departments/functions of the company
• •Must be able to install, troubleshoot and repair a variety of industrial products that include printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system
• •Must be able to foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers
• •Must be able to diagnose electronic, mechanical, software and system failures using established procedures provided by our highly rated service training department