Resident Service Specialist
On-siteAlbuquerque, New Mexico, United States
Job Summary
Coordinate and assist with all resident requests by entering work orders into YARDI, answering inquiries, and resolving concerns through prompt, professional follow-ups. Administer move-in lease documents, conduct home inspections, and manage move-outs including damage assessments and utility bill delivery. Maintain resident files, monitor rental account balances, and ensure community curb appeal by inspecting model and vacant homes for prospective clients. Participate in monthly resident retention functions and assist the Community Director and Leasing team with compliance and marketing duties. Requires a valid driver's license and experience working in all weather conditions.
Required Qualifications
- High School Diploma or GED (or equivalent)
- Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers
- DL NUMBER - Driver's License, Valid and in State
- A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity
- Ability to resolve problems independently and responsibly
- Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills
- Demonstrates discretion and ability to maintain a professional attitude and appearance
- Basic understanding of safety practices
- The ability to show houses which may include working in all types of weather conditions
Desired Qualifications
- Bachelor's Degree in Business Administration, Property Management, or other related discipline
- Previous experience in sales
- Strong customer service skills
- Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally
- Ability to handle multiple priorities with tight deadlines in a fast-paced environment
- Effectively envision, develop, and implement new strategies to address competitive, complex business issues
- Takes initiative to identify and anticipate client needs and make recommendations for implementation
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